I don't know about the sales side, but the service side was great, I had hydraulic brakes installed and new wheels put on and they had my bike back to me the next morning when they opened, again the service staff was great!!
Very disappointed in this shop. I am just getting into mountain biking, and have explored several of the local shops. The guys here were rude, seemed very disinterested in selling me a bike, and acted like they were better than me. They came across like they were the true bikers, and didn't have time for amateurs. When I asked to test ride a few, they acted like it was a hassle, and literally told me nothing about a bike unless I specifically asked for it. On top of that, the X-Cal that I wanted to test, they said they didn't have one put together, and didn't have time to do it. At 3:00 pm, and I was the only person there.
I left and went to Bike Links in Hoover, who not only volunteered a wealth of information about every bike I asked about, actually took the time to put together a Rockhopper that I want to test (and ended up buying).
The deciding factor between Trek and Specialized for me was simply the "Trek guys" acted like they didn't have 5 minutes to help me out, but the "Specialized guys" acted like they would shut their entire shop down just in order to help me with whatever I need.
Great shop. I bought all 3 of my bikes there and have had previous bikes come from there as well. The service is great at a reasonable price. The employees always know what they are talking about. Large shop with a good inventory yet still has the small town shop feel. Great place to look for a bike.
I don't know about the sales side, but the service side was great, I had hydraulic brakes installed and new wheels put on and they had my bike back to me the next morning when they opened, again the service staff was great!!
| ThankVery disappointed in this shop. I am just getting into mountain biking, and have explored several of the local shops. The guys here were rude, seemed very disinterested in selling me a bike, and acted like they were better than me. They came across like they were the true bikers, and didn't have time for amateurs. When I asked to test ride a few, they acted like it was a hassle, and literally told me nothing about a bike unless I specifically asked for it. On top of that, the X-Cal that I wanted to test, they said they didn't have one put together, and didn't have time to do it. At 3:00 pm, and I was the only person there.
I left and went to Bike Links in Hoover, who not only volunteered a wealth of information about every bike I asked about, actually took the time to put together a Rockhopper that I want to test (and ended up buying).
The deciding factor between Trek and Specialized for me was simply the "Trek guys" acted like they didn't have 5 minutes to help me out, but the "Specialized guys" acted like they would shut their entire shop down just in order to help me with whatever I need.
| ThankGreat shop. I bought all 3 of my bikes there and have had previous bikes come from there as well. The service is great at a reasonable price. The employees always know what they are talking about. Large shop with a good inventory yet still has the small town shop feel. Great place to look for a bike.
| Thank