Unfortunately here we are with another company in Kamloops who only supports their customers when it suits their own interests. Purchased a fairly expensive, in stock item online as a gift which ended up not being what the person wanted. Spoke with someone on the phone who confirmed that as long as the item was unused and had a receipt I could return it. Once I was able to return to the store I was told that since it was purchased online there was nothing they could do about a refund. That was after two of the employees and the owner were educated by the store manager that it somehow wasn't possible to process a refund with the company that processes their online cart yet when I picked the item up the same manager was able to process a refund for the PST that shouldn't have been charged. Seems a bit off nowadays when online shopping is pretty standard and the policies for refunds are straightforward. Anyways asked if I could at least have an instore credit since I do spend a lot on gear, nope, won't even save face and honor that. Just a dumb incompetent look on the owners face when I tried to explain this to him, then he decided to call me a liar for my reason to return. Well that doesn't help the conversation...and FYI what makes you think I would ever want to do business with your store again?
Interesting how quickly you updated your return policy online after I left your store. Bravo for being such an outstanding business in our community.
Buyers beware, if you're looking to purchase bike parts online, there are cheaper options with free shipping and transparent standard return policies. If you're shopping local, give Bike Cafe or Spoke a try but steer clear of this place.
Taboo is now District Bicycle Co. and we have met the new owners. The store has expanded quite a bit and they have brought in a new line of clothing from Europe for bicycle enthusiasts.
Ok now we have met and ridden with the owners. Great people. Also found the fat bike rim tape we had been looking all over the Okanogen for. Most bike shops don't carry much for Fat Bikes, Taboo Cycles DOES and some of it is lower priced than in Alberta.
Recommendation: Been in here a number of times on our travels to and thru Kamloops. Interestingly enough the owners are involved with a fat bike group called the Fat Fockers on facebook. They are invested in creating trails as well.
Unfortunately here we are with another company in Kamloops who only supports their customers when it suits their own interests. Purchased a fairly expensive, in stock item online as a gift which ended up not being what the person wanted. Spoke with someone on the phone who confirmed that as long as the item was unused and had a receipt I could return it. Once I was able to return to the store I was told that since it was purchased online there was nothing they could do about a refund. That was after two of the employees and the owner were educated by the store manager that it somehow wasn't possible to process a refund with the company that processes their online cart yet when I picked the item up the same manager was able to process a refund for the PST that shouldn't have been charged. Seems a bit off nowadays when online shopping is pretty standard and the policies for refunds are straightforward. Anyways asked if I could at least have an instore credit since I do spend a lot on gear, nope, won't even save face and honor that. Just a dumb incompetent look on the owners face when I tried to explain this to him, then he decided to call me a liar for my reason to return. Well that doesn't help the conversation...and FYI what makes you think I would ever want to do business with your store again?
Interesting how quickly you updated your return policy online after I left your store. Bravo for being such an outstanding business in our community.
Buyers beware, if you're looking to purchase bike parts online, there are cheaper options with free shipping and transparent standard return policies. If you're shopping local, give Bike Cafe or Spoke a try but steer clear of this place.
| ThankTaboo is now District Bicycle Co. and we have met the new owners. The store has expanded quite a bit and they have brought in a new line of clothing from Europe for bicycle enthusiasts.
| ThankOk now we have met and ridden with the owners. Great people. Also found the fat bike rim tape we had been looking all over the Okanogen for. Most bike shops don't carry much for Fat Bikes, Taboo Cycles DOES and some of it is lower priced than in Alberta.
| ThankRecommendation: Been in here a number of times on our travels to and thru Kamloops. Interestingly enough the owners are involved with a fat bike group called the Fat Fockers on facebook. They are invested in creating trails as well.
| Thank