Small shop, but to me that means more personal customer service. And I got just that. I needed new tires, but knew very little (know a bit more, but still a lot to learn) and the employees at Germantown Cycles answered all my questions, explained things very clearly, and pointed me in the right direction for purchase of new tires. I walked out that afternoon feeling good about my purchases and looking forward to installing them on my bike. I'll definitely visit Germantown Cycles in the future.
I'd checked in w/ a friend about local shops near me and she mentioned Germantown Cycles . . . but added she didn't have a good experience there. I chalked that up to an anomaly and decided to go there myself. This is my experience for the *only* time I came into the store. My daughter & I were there for over 20 minutes without as much as an acknowledgement. Not a "Hello" or "someone will be with you in a minute" or even a "these people had me first - I'll be with you in turn" would have sufficed. I've worked retail and understand these things happen often. But none of that happened. There were about 3-5 other people in the store and I could have been more forgiving of the person behind the counter (he was helping someone) but the other employee who came in, *pushed his way past me an my daughter* before going behind the yellow chain . . . *THEN* started going through things behind the counter (I think he said hello to someone else at the counter) told me I did not need to by my bike or my daughter's bike at that shop. While my story had a happy ending (I went to the Trek store in Rockville) this experience has warded me off from this place on a fairly permanent basis. Hopefully your experience will be far better than mine.
Small shop, but to me that means more personal customer service. And I got just that. I needed new tires, but knew very little (know a bit more, but still a lot to learn) and the employees at Germantown Cycles answered all my questions, explained things very clearly, and pointed me in the right direction for purchase of new tires. I walked out that afternoon feeling good about my purchases and looking forward to installing them on my bike. I'll definitely visit Germantown Cycles in the future.
| ThankI'd checked in w/ a friend about local shops near me and she mentioned Germantown Cycles . . . but added she didn't have a good experience there. I chalked that up to an anomaly and decided to go there myself. This is my experience for the *only* time I came into the store. My daughter & I were there for over 20 minutes without as much as an acknowledgement. Not a "Hello" or "someone will be with you in a minute" or even a "these people had me first - I'll be with you in turn" would have sufficed. I've worked retail and understand these things happen often. But none of that happened. There were about 3-5 other people in the store and I could have been more forgiving of the person behind the counter (he was helping someone) but the other employee who came in, *pushed his way past me an my daughter* before going behind the yellow chain . . . *THEN* started going through things behind the counter (I think he said hello to someone else at the counter) told me I did not need to by my bike or my daughter's bike at that shop. While my story had a happy ending (I went to the Trek store in Rockville) this experience has warded me off from this place on a fairly permanent basis. Hopefully your experience will be far better than mine.
Thank