Garmin Services Shut Down due to Reported Ransomware Attack

Garmin is currently experiencing a serious outage that is affecting many of its popular online services.

By Jeff Barber
July 23, 2020 Last Updated: July 23, 2020

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No, it’s not just you.

Mountain bikers who rely on Garmin devices and online services to track rides may have noticed problems today. According to this article from ZDNet Garmin is currently in a “multi-day maintenance window” to deal with the issue. The Garmin online status page is currently showing all services as “Down.”

Not only that, Garmin tweeted this:

This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. (2/2)
— Garmin (@Garmin) July 23, 2020

The cause of the incident has not been confirmed, but according to ZDNet signs point to a ransomware-related virus.

For users who can’t wait to sync ride data with other online services like Strava, it is possible to connect your Garmin device to a computer, browse the activities directory, and grab the “.fit” file for the activity you want to sync. From there you should be able to upload the data to another service directly.

Update #1: To be clear, most Garmin fitness devices will continue to operate normally during the outage. However, the Garmin app and any Garmin services that rely on the Garmin website are currently unavailable. Once the services are back online, any data recorded on a device should be able to sync at that time.

We’ll continue to follow the situation and will update with new information as it becomes available.